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Which browsers and devices work

Any modern browser on a computer, tablet or phone: what SignSpry needs, what phones can and cannot do, and how to fix a blank page.

SignSpry works in any modern browser on a computer, tablet or phone. It needs JavaScript and cookies, and it needs a wider screen to place fields.

What you see

  • On the prepare screen of a narrow window or a phone: This screen is too narrow to place fields accurately. Field boxes and their resize handles are a few pixels across at this width. Open this envelope on a laptop or tablet to lay it out — or use anchor tags so the fields position themselves. Recipients and options below still work.
  • A signing page that asks for the access code or one-time code again after you already entered it.
  • A page that stays blank, or buttons that do nothing.
  • A sign-up bot check that does not load.

Why

SignSpry is a web app. There is nothing to install and no plug-in. We do not publish a list of tested browser versions, so the safest rule is a current, up-to-date browser.

  • JavaScript runs the signing page, field placement and the editor.
  • Cookies keep you signed in and, on the signing page, remember that you passed the sender's access code or one-time code. That memory is per browser session, so a new device or a private window asks again.
  • The prepare screen is built for a laptop or tablet. At 860 pixels wide or narrower it shows the warning above.
  • Signing works fine on a phone. Signers can draw or type a signature. The signing page uses its own dialogs rather than the browser's pop-up prompts, which some in-app browsers suppress.
  • Ad blockers do not break signing. Analytics and advertising scripts load only after cookie consent and never on a signing page.

Fix it

A page is blank or buttons do nothing

  1. Update your browser and your device's system software.
  2. Try another current browser.
  3. Turn on JavaScript for signspry.com.
  4. Turn off extensions that rewrite pages, then reload.

The signer keeps being asked for a code

  1. Allow cookies for signspry.com. Essential cookies are needed for the signing page to remember the code you entered.
  2. Do not switch between a mail app's built-in browser and your normal browser halfway through. Each starts a new session and asks again.

Fields can't be placed

  1. Open the envelope on a laptop or tablet, or widen the window beyond 860 pixels.
  2. Or use anchor tags in the document, so fields position themselves.

The sign-up bot check does not load

  1. Where SignSpry shows a bot check (Google reCAPTCHA), allow it for the sign-up page and reload. It loads only on those forms.

Still stuck

  1. Check the status page first.
  2. Open a ticket from Support in the account menu (or at Support). Tell us the browser and its version, your device, what you clicked and what you saw.
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