Fix a problem
Email that never arrived, links that won't open, refused uploads, failed payments, lockouts.
The signer says no email arrivedWhat the red "never reached its recipient" banner means, why an address is suppressed, and how to get the link to the signer.
The signer can't open the linkExpired, used, replaced, not their turn, access code or one-time code: what each page means and how the sender fixes it.
My file was refusedEvery upload message explained: wrong file type, password-protected PDF, size and document limits, and Word files that won't convert.
Text looks wrong in the PDF or on screenBoxes instead of letters, Word files that lose images, plain text in other scripts and soft-looking pages: causes and fixes.
A plan or pack payment failedWhat to do when a subscription payment fails, a checkout shows an error, or signers can't pay you through a payment field.
Locked out: lost authenticator, wrong codes, too many attemptsEvery way back in: backup codes, an emailed code, an admin reset, account unlock and password reset.
Payments on hold, or paid services unavailable in your locationWhat the two sanctions messages mean, why they appear, and what to send support so a reviewer can clear them.
Which browsers and devices workAny modern browser on a computer, tablet or phone: what SignSpry needs, what phones can and cannot do, and how to fix a blank page.
Adobe Reader says “Signature validity is unknown”Why Adobe shows a warning on SignSpry-sealed PDFs, why it does not mean the document was changed, and how to check it.