Help centre

Roles and permissions

Four roles, plus individual grants for the things that don't fit neatly.

The four roles

ViewerMemberManagerAdmin
See their own envelopes✓✓✓✓
Send envelopes✓✓✓
Create templates✓✓✓
Bulk send✓✓
Team reports✓✓
Share folders and templates✓✓
Account settings, users, branding✓

Individual grants

Some people need one manager power without the rest. An admin can grant bulk send, team reports or sharing to any individual under Admin → Users, without promoting them.

Grants are additive only — they can give someone a power their role lacks, never take away one their role includes. That means a role change can't silently strip permissions.

Enforcement

Permissions are checked on the server for every action, not just used to hide buttons. Calling the API with a member's key does not get you a manager's abilities.

Viewer is genuinely useful — an accountant or auditor who needs to read agreements and download signed copies but should never send anything.
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