Refund & Cancellation Policy
We'd rather earn your renewal than trap you in one. This policy explains exactly how cancellations and refunds work at SignSpry.
1. Free plan
The Free plan costs nothing, forever, and requires no card. Nothing to cancel, nothing to refund.
2. Cancelling a paid plan
You can cancel any paid plan at any time from your admin panel or by emailing support@signspry.com — no calls, no retention scripts. Cancellation takes effect at the end of the current billing period; until then your plan remains fully active. Your data stays exportable for 30 days after your plan lapses.
3. Refunds
- Annual plans — 14-day guarantee. Cancel within 14 days of a new annual purchase or an annual renewal and we refund the full amount, no questions asked.
- Annual plans — after 14 days. We refund the unused whole months of your term on a pro-rata basis, less one month, when you cancel mid-term.
- Monthly plans. Amounts already billed for the current month are non-refundable; cancelling stops all future charges.
- Service failure. If a verified fault on our side prevented you from using the Service for a sustained period, we will credit or refund that period in full.
- Duplicate or erroneous charges are always refunded in full.
4. How refunds are paid
Refunds are made to the original payment method within 5–7 business days of approval (bank processing times may add a few days). Where GST was charged, the refund includes the proportionate GST and a credit note is issued against the original tax invoice.
5. Seat changes
Adding users mid-term is charged pro-rata for the remainder of the term. Removing users takes effect from the next renewal; we don't refund seats mid-term, but you can reassign a seat to a different team member at any time at no cost.
6. What refunds don't cover
Fees for third-party services you connect (e.g. Razorpay transaction charges, your SMS or email provider), payments your signers made to you through payment fields (those are between you and your signer), and accounts terminated for material breach of our Terms of Service (e.g. spam or fraud).
7. How to request a refund
Email support@signspry.com with the subject "Refund", from your account's admin email, mentioning your organisation name and invoice number. We acknowledge within 48 hours and decide within 7 days.
8. Changes
Changes to this policy apply prospectively and never reduce a refund right you already hold for the current term.